How much is my home worth?

What is this privacy policy for?

Leaders forms part of the Leaders Romans Group. The Leaders Romans Group Limited (Registered office: Crowthorne House, Nine Mile Ride, Wokingham, Berkshire, RG40 3GZ, Registration Number: 09939099) is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.

The purpose of this privacy policy is to give you a clear explanation about how The Leaders Romans Group use personal and behavioural information we collect from you when you use our websites such as leaders.co.uk - collectively called our "Digital Channels".
It is important for you to read this policy in full to understand what information we hold about you, how we may use it and how you can access, update and delete your personal information. By accessing and using our Digital Channels, you are agreeing, or have agreed to, be bound by the Website Terms and Privacy Policy, and you consent to The Leaders Romans Group holding, processing and transferring any personal information that you provide The Leaders Romans Group, as set out in this Privacy Policy.

If you don't have time to read the whole policy now, here are the main reasons we collect different types of information about our users:

• To help us monitor and improve our Digital Channels
• To provide you with a more personalised experience, such as making property suggestions that are relevant to your search criteria
• To send you details about our related services, where you have completed a web form to receive such marketing communications
• Keep the Digital Channels secure and prevent fraud

Should I read any other information or terms?

Whenever you use our Digital Channels, information may be collected through the use of cookies so you should read our Cookies Policy for more information about this.

If you're interested in the legal recommendations, we recommend visiting the Information Commissioner's Office website (http://www.ico.gov.uk) The ICO regulates data protection and e-privacy in the UK so there is lots of useful guidance about this on their website.

What are The Leaders Romans Group’s privacy principles?

The Leaders Romans Group's privacy principles, in respect of how it collects, uses and manages your personal information, are summarised as follows:
When we ask for data it's to give something back.

Registering for an account on our Digital Channels gives you access to a growing number of benefits, such as being able to read viewing feedback, track sales progression and save and compare properties that are of interest. Asking for your name means we know how to talk to you. Knowing your address and property status helps us to allocate the most appropriate member of our team to help you with your property needs and your contact details enables us to contact you regarding our services.

We are clear on what data we hold and what we do with it.

In collecting and using your personal information, we will be clear about what we are doing and make sure that you understand the way in which we are using it. Also, we won't sell your information to anyone.

You control the data we hold on you.

If requested, we will delete your personal information securely and swiftly and some of the information we hold on your activity on our Digital Channels will be anonymised, so we won't know it's yours.

We will have in place appropriate security measures to protect your information from unauthorised access and will only work with third parties necessary to the completion of any services you requested from us.

Compliance with laws and your rights

There are various laws and regulations which apply to data protection and data privacy including the General Data Protection Regulation (GDPR) 2016, further detailed information on these specific rights can be found at the website of the UK Information Commissioners under https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights. Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2011 (as may be updated or amended from time to time).

At The Leaders Romans Group, we make sure we stick to these data protection and e-privacy laws. As mentioned above, information about the laws, and your rights, can be found on the ICO's website - www.ico.gov.uk.

You have the right to ask us not to process your personal information for marketing purposes. This can be done by checking or unchecking relevant boxes on our web forms, unsubscribing via any marketing emails we send, or contacting us to request the cessation of data processing or removal of your details at compliance@lrg.co.uk

If you are not satisfied with the way in which your information is/has been handled then you have the right to lodge a complaint to the Information Commissioner's Office (https://ico.org.uk/ ).

What information will The Leaders Romans Group collect about me?

The Leaders Romans Group may collect and hold the following information about you:
Information you provide to us such as when you complete a digital service enquiry form, or register for an account, email notifications and/or newsletters (e.g. registering on Romans.co.uk to access the account area and/or subscribing to property alerts). On registration with Romans.co.uk, we currently ask for your title, first and surname, your email address, telephone, address, your property status, and a password.

We ask you for this information so we can offer you relevant local content, information or services. We will always be clear about how this information will be used.

Information we collect using cookies or similar technologies stored on your device are about how you use our Digital Channels. Cookies are very useful and do lots of different jobs which help to make your experience on our Digital Channels as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences, and generally improve your user experience. We provide much more information about how we use cookies and other similar technologies in our Cookies Policy.

The Leaders Romans Group may decide to display 3rd party tracking numbers across marketing channels to identify which services and contact methods are most popular so we can ensure each is adequately serviced. The following is tracked on such tracking numbers; the number dialled, the diallers’ number, the time of the call, the length of the call and a recording of the call. The call recording is stored by default for a period of 30 days. We track this data as it aids staff training on how best to service our customers. You have the right to ask us not to track your personal information for marketing purposes. This can be done by contacting compliance@lrg.co.uk to request a different non-tracking telephone number and / or the removal of your details.

Any other information that you choose to send to us.

Information from our web servers' logs, such as IP addresses

This is used by us (The Leaders Romans Group referred to as ‘us’ and ‘our’) to analyse activity on all our Digital Channels. For example, this helps us to look at the number of visits to specific pages to evaluate if we have sufficient infrastructure to support and maintain a great experience for our visitors. We may also collect, store and use the following kinds of information: Information about your computer, your visits to and use of this website (including but not limiting to your IP address, browser type and version, operating system, referral source, length of visit, page views).

Information from social networking sites (such as Facebook and Twitter)

We collect information from social media activity, including likes, shares and tweets on our Digital Channels and about our content on social networking sites.

Transfers of Information Outside the European Economic Area

Your use of our Digital Channels may result in the transfer of personal information provided by you across national boundaries. By visiting our Digital Channels and communicating with the Leaders Romans Group Electronically, you consent to the transfer of your Personal Information outside the European Economic Area but in line with the guidelines of GDPR i.e. to countries that are approved under GDPR for these transfers.

Personal information of others

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

How will we use this information?

The Leaders Romans Group will only hold and process your data in line with our legal obligations and the legitimate interests of Romans/Leaders. We use the information we collect about you in the following ways:

To help us to monitor, analyse and improve our Digital Channels. This information helps us to understand which Leaders Romans Group content and services are most interesting, helpful to our users and if they are shared via social networks. The information also helps us to identify when errors occur within our Digital Channels and test different versions of a page or feature to see which one works best. All of which helps us improve our Digital Channels for our users.

To provide you with a more personalised experience. By looking at the information we have about you, we can create a more tailored experience. For example, we will do this by making property suggestions.

To inform the way we commission future content at The Leaders Romans Group. We will use aggregated and anonymous user data to help our Digital Marketing team understand what type of content our users like so that they can make more in the future.

To market services to you. We will send you information about our Digital Channels and Services or other marketing activities but only where you have agreed to receive these from us and for the purposes stated at the collection point. We will email you or send you other marketing communications relating to the Leaders Romans Group services which we think may be of interest to you, by post or, by email or similar technology such as online display advertising. You can inform us at any time if you no longer require marketing communications. For instance, to provide you with password reminders or to contact you about services you have submitted to us via our Digital Channels so that we are able to deliver these services to you.

We may also invite you to participate in surveys from time to time to help us understand what you think about our programmes, products and services, and in turn make them better.

When you have consumed a Leaders Romans Group Service, your email address will be sent to a 3rd party feedback company. Who may follow up your service with one email asking to give your feedback about your experience. They won't spam you and won't pass your details onto any other party.

I am a user aged 16 or under

Please note that you need to be 16 or over to register on any of The Leaders Romans Group Digital Channels. If you are aged 16 or under, please speak to your parent/guardian to get their permission before you provide any personal information to the Leaders Romans Group because without this consent, you are not allowed to provide us with personal information. We may also ask for your parent/guardian's contact details so that we can check they are happy for you to use our Digital Channels.

Does Romans privacy policy apply to third party websites or social networking sites?

This policy only applies to our use of your information via the Leaders Romans Group. Therefore, it does not apply to third party websites to which Romans might provide links or on which Romans content is embedded. The Romans Group is not responsible for the privacy practice or content of such websites.

Equally, it is important to note that when you access Romans Digital Channels via a social networking site, such as Facebook or Twitter, that site may also collect and use your information. So, we would advise you to check the privacy policies and your own privacy preference settings those social networking sites and applications to see how your information is currently being used.

See more about third party cookies in our Cookies Policy

How can I manage cookies?

We provide more information about cookies and similar technologies used on our Digital Channels in our Cookies Policy. This also tells you how to control and manage cookies in your browser and how to opt-out of certain types of cookies.

What about spam?

We will only send targeted messages that we feel are relevant and are of interest to you.

Marketing emails and communications you have signed up to will also tell you how you can unsubscribe should you decide that you no longer wish to receive them.

Please note that active clients may receive important information about The Leaders Romans Group Services that they have requested from us (such as changes to the Services themselves or other service administration matters). As an active user, this is not spam.

Will The Leaders Romans Group share my information with anyone else?

The Leaders Romans Group will only hold and process your data in line with our legal obligations and the legitimate interests of Romans Leaders. The Group commits to keeping your personal information confidential and safe:

Other than is required by law or as set out in this Privacy Policy, The Leaders Romans Group will not disclose, rent or sell the Personal Information to any third party that is not required to fulfil the services requested, without your permission.

We may disclose your personal information to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

Employees, contractors and agents of the Leaders Romans Group may be given access to any personal information which Romans collect but their use shall be limited to performance of their duties in relation to the services provided by The Leaders Romans Group. We contractually require these service providers to safeguard the privacy and security of personal information they process on our behalf in line with GDPR and authorise them to use, disclose and store the information only as necessary to perform services on our behalf or comply with legal requirements.

The Leaders Romans Group will take reasonable precautions to prevent the loss, misuse or alteration of your Personal Information.

Those who have access to your personal information are required to keep that information confidential and are not permitted to use it for any purposed other than that to the services and products offered by the Group or the use of our Digital Channels.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Once we have received your information, we use strict procedures and security features to protect data and prevent unauthorised access.

How long does The Leaders Romans Group keep my personal information?

We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected, and in line with the statutory data retention period set by HMRC. Beyond data we are obliged to hold by legal obligation/statute i.e. tenancy and contractual information you have the option to have your data deleted by emailing us on compliance@leadersromans.co.uk

The Leaders Romans Group will remove the personal information when requested by you.

When using our Digital Channels anonymised data will be collected to help you navigate the website, we won't be able to recognise that data as yours or contact you about it will be collated. Please note if you don't want to continue to receive relevant targeted advertising from our Digital Channels after you have left the Digital Channels, we recommend that you delete any cookies set on your device. If you want more information on how to manage your cookies, our Cookies Policy can help.

Where we hold other information (resulting from, for example, submitted competition answers) we will keep this for the minimum amount of time necessary for the purposes of running the competition or other relevant purpose.

Please note that if your account appears to have not been used for 2 years, we may try and contact you to check whether it is still in use and/or we may delete it.

Data Controller

The Leaders Romans Group will be what is known as the 'Controller' of the personal data you provide to us. The Leaders Romans Group company registration number is 09939099 and its registered address is: Crowthorne House, Nine Mile Ride, Wokingham, Berkshire, RG40 3GZ.

The Data Protection Officer is Daniel Dowling and they can be contacted on: compliance@lrg.co.uk

How can I access and update my personal information?

The Leaders Romans Group recognises the rights of all of our clients under the EU GDPR, further detailed information on these specific rights can be found at the website of the UK Information Commissioners under https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Contact Us (Link to website contact us number) and we will be able to update your records on our data management systems - please let us know if the personal information which we hold about you needs to be corrected or updated.

Access to your information

The Leaders Romans Group recognises the rights of all of our clients under the EU GDPR, further detailed information on these specific rights can be found at the website of the UK Information Commissioners under https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you would like to know what personal information The Leaders Romans Group holds about you, you may make a request to The Leaders Romans Group for copies of this information. You should be aware that we will need to see proof of identity before processing any such request (known as a ‘subject access request'). If requested, The Leaders Romans Group will use all reasonable efforts to supply, correct or delete information about you on file.

All subject access requests should be made in writing and addressed to Daniel Dowling, The Data Protection Officer, The Leaders Romans Group Limited, Crowthorne House, Nine Mile Ride, Wokingham, Berkshire, RG40 3GZ.

Changes to this policy

Our privacy policy may change, update or be altered from time to time. Any changes we may make to our privacy policy in the future will be posted on this page. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

How do I contact the Romans Group if have a question about privacy issues?

If you have any questions or concerns about privacy issues, you can contact the Data Protection and Compliance department via email at compliance@lrg.co.uk

Alternatively send your enquiry to: The Data Protection Officer, The Leaders Romans Group, Crowthorne House, Nine Mile Ride, Wokingham, Berkshire, RG40 3GZ.

These are the general Terms and Conditions which apply to all use of this website. Please read them carefully. Your use of the Site and of the Service will be subject to these Terms and Conditions. If you have any questions or comments with regard to these Terms and Conditions please contact us either by email or phone.

We may change these Terms and Conditions from time to time. You should read the Terms and Conditions each time you use our Site and Service, ensuring you are aware of the most current changes made to them.

Important liability statement

Whilst we will do our best (that is to use reasonable care and skill) in providing the property valuations, the property valuations provided on this Site are estimates only and you must only use them on that basis and only for personal (non-business) use. The Service works on the basis of analysing property prices for equivalent properties in the area. The equivalent properties may differ in a number of ways which are not taken into account, such as standard of construction and general condition or to specific location. Also, the valuations are by their nature subjective and based on market forces at the time (and markets can change for various reasons).

The valuations are not provided to be relied on for property sale, purchase, mortgage or related purposes. We strongly recommend that you seek a professional valuation from a suitably qualified surveyor or other suitably qualified professional before making any decision whether to buy, sell, let or rent a property, and that you seek advice from a suitably qualified estate agent before determining the market sale price of any property you wish to sell (and in fact it is recommended that you speak to more than one agent to compare valuations).

The valuations are provided for your use only and you may not encourage or allow any other person to rely on them. We shall not be liable for any losses you or anyone else suffers as a result of relying on the valuations. This includes not being liable for any loss of profit, loss of bargain, loss of capital through over-payment or under-sale or for any indirect, special or consequential loss. We cannot and do not guarantee that the Service will be constantly available or error-free. Also, our liability to you is limited to £100.

WE DO NOT EXCLUDE OR LIMIT OUR LIABILITY FOR ANYTHING WE ARE NOT ALLOWED TO AND YOUR STATUTORY RIGHTS AS A CONSUMER ARE NOT AFFECTED BY ANY OF THESE TERMS AND CONDITIONS.

1. Definitions

1.     In these Terms and Conditions, the following definitions apply:
"Service" means the provision of estimated property valuations through or via the Site

2. Conditions of your use of this Site and Service

1.     You may use the Site and the Service for personal use only and in accordance with these Terms and Conditions.

2.     You may:
a) browse the Site using a compatible web browser. Permission to browse the Site includes permission to make transient or cached copies of parts of the Site to the extent that this occurs in the normal course of using your browser and that these copies are used only to facilitate current or subsequent access to the Site by you;

(b) print a copy of any page of the Site, for your own personal purposes, provided you do not do any of the things set out under "What you are not allowed to do".

3. What you are not allowed to do

1.     Except to the extent expressly set out in these Terms and Conditions, you are not allowed to make any copies of any part of the Site.

2.     You may not remove or change anything on the Site.

3.     You may not include or create links to or from the Site without our prior written consent.

4.     You are not allowed to remove or change any copyright, trade mark or other intellectual property right notices contained in the original material or from any material copied or printed off from the Site.

5.     You must only use the Site and the Service and anything available from the Site or the Service for lawful purposes, and you must comply with all applicable laws, statutes and regulations.

4. Your personal information

1.     Usage of your personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions. In the event that we undergo reorganisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that reorganised entity or third party.

5. Rights

1.     All copyright, trademarks and other intellectual property rights in all material and content contained in this Site is either owned by us or has been licensed to us by the rights owners so that we can use this material as part of our Site and Service. You are only allowed to use this Site and the material contained in this Site as well as the Service as set out in these terms.

6. Disclaimer and limitation of liability

1.     We do not, and nothing in these Terms and Conditions shall act to exclude or limit our liability for death or personal injury resulting from our negligence, fraud or any other liability which may not by applicable law be excluded or limited. Your statutory rights as a consumer are not affected by any of these Terms and Conditions.

2.     Subject to clause 6.1 above, we cannot and do not warrant or guarantee the accuracy of valuations provided and we shall not be liable to you or any third party in contract, tort, misrepresentation or otherwise for any loss of profit, loss of bargain, loss of capital through over-payment or under-sale or for any indirect, special or consequential loss arising from (i) any inaccuracy or incompleteness in, or delays, interruptions, errors or omissions in the delivery of, the valuations or data or any other information supplied to you through this Site or through our Service or (ii) any decision made or action taken by you or any third party in reliance upon such valuations or information, and we cannot and do not guarantee that the Service will be constantly available or error-free.

3.     Subject to clauses 6.1 and 6.2, our liability to you whether in contract, tort or otherwise is limited to £100.

4.     Subject to clause 6.1, you agree that your use of the Service is on an as is and as available basis and that your use of the Service (and your reliance on any valuations or other information available through the Service) is at your sole risk.

5.     The Site includes links to external sites. We have included links to these sites and to provide you with access to information and services that you may find useful or interesting. We are not responsible for the content of these sites and pages or for anything provided by them.

6.     Subject to clause 6.1, while we will use reasonable endeavours to verify the accuracy of any information we place on the Site, we make no warranties, whether express or implied in relation to its accuracy.

7.     The valuations are provided to you only and may only be used by you for personal non-business use. You may not encourage or allow any other person to rely on them.

7. Suspension of Site

1.     We may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or any sites or pages linked to it will be not necessarily be uninterrupted or error free.

8. Enquiries or complaints

1.     If you have any enquiries or complaints (about the Service or the Site) then please address them to site admin.

9. General and governing law

1.     By browsing the Site you are accepting that you are bound by the Terms and Conditions which are current at that time. You should check these each time you revisit the Site.

2.     Subject to clause 6.1, these Terms and Conditions form the entire understanding between us and you and supersede all previous agreements, understandings and representations relating to the subject matter. If any provision of these Terms and Conditions is found to be unenforceable, this shall not affect the validity of any other provision. Both of us may delay enforcing our rights under these Terms and Conditions without losing them.

3.     We will not be liable to you for any breach of these Terms and Conditions which arises because of any circumstances which we cannot reasonably be expected to control.

4.     No part of these terms and conditions may be enforced by any person other than us and you.

5.     These Terms and Conditions shall be governed and interpreted in accordance with English law, and you consent to the exclusive jurisdiction of the English courts...

Privacy Policy

This site is committed to protecting your privacy online and this Privacy Policy sets out our privacy practices. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

By using this website (the "Site"), and our property valuation service (the "Service"), you unconditionally agree to be bound by this Privacy Policy.

We want to offer you the best possible experience using our Site and our Service. Consequently, additional functions, features, products or services may be incorporated into the Site and our Service from time to time. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy each time you visit the Site or use the Service to review any amendments.

Any questions regarding our Privacy Policy should be directed to the Privacy Policy Manager

1. What information do we collect?

We collect certain data about you when you register to use the Service, such as name and email address, your property type and enquiry details. We may also ask you for other optional information about your work, financial circumstances, lifestyle and interests. If you choose to give us this information, we will use it to help us to tailor the Service to your needs and preferences.

Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can personalise the Service for you.

We also collect information from you if you choose to take part in any of our surveys, competitions or promotions. We use this information to better understand how people use this site and the Service and so that we can contact winners of competitions and plan other promotional campaigns.

The Site does not automatically capture or store personal information relating to visitors to this Site other than to log the IP address of visitors (the unique address associated with your computer on the internet) which is automatically recognised by our web server and basic session details generated by visitors to this Site. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Site with information on the number of users linking to our Site from their sites. You cannot be identified by those sites from this information.

2. How is this information used?

This information is used to:

·  Operate the Service and send you information you request on the Site

·  Generate aggregate statistics about our Site visitors and users of the Service

·  Collect broad demographic information for aggregate use

·  Improve the content of our web pages

·  Administer this Site

·  Customise the Service we provide to you

·  Notifiy you when your registration with the Service is due to expire

·  Handle enquiries, orders or applications submitted to us by you

·  Verify your identity (for example, in the event you participate in a promotion or are a competition winner)

·  Conduct surveys and market research

·  Send you our newsletter and information about products and services that may interest you, if you have agreed to us doing so. This may be by email. If at any time you do not wish to continue to receive these details then contact us using these details.

3. With whom is your information shared?

We may analyse and disclose aggregate statistics about our Site visitors and users of our Service in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.

We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of the Site or its visitors.

By using this site you agree that we may share your information with our trusted partners so that they can provide information to you about products and services that may interest you. This may be by email, SMS, telephone or direct mail. If at any time you do not wish us to share your information in this way, then contact us using these details.

We may pass your information to any buyer of part or the whole of our business in the future, but it will only be used by them in accordance with this privacy policy.

This Site contains links to other sites. We are not responsible for the privacy policies or the content of such sites and recommend that you check the policy of such third party sites and contact the owner or operator if you have any concerns or questions.

4. Access to this site from outside the European Economic Area

If you use our Service while you are outside the EEA, your information may be transferred outside the EEA in order to provide the Service to you.

5. Your rights

If you would like to review or change the details you have supplied us with please contact us as set out below. You are entitled to ask for a copy of the information we store about you (for which we may charge a small fee). 

If you wish us to stop sending you information about products and services that may interest you, or passing your data to our trusted partners so that they may do so, then you should contact us using the details below and let us know.

6. Security

We place a great importance on the security of all personally identifiable information associated with our users. We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use and will continue to update these measures as new technology becomes available.

7. Use of cookies

We may store some information (commonly known as a "cookie") on your computer when you look at our Site. This information facilitates your use of our Site and helps us to provide you with the best level of service. For example, cookies help us to show you advertisements which are relevant to your interests.

You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain areas of our Site may not work correctly if you set your browser not to accept cookies.

8. Contacting Us

Please e-mail any questions, concerns or comments you have about our Privacy Policy write to us at:-

Cookies

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Collection of Personal Information

We collect personal information from you (such as name, address, telephone number, email address etc) when you complete registration or enquiry forms, submit comments to the Site, participate in message boards, blogs and other such user generated content facilities or send emails to us. Please do not submit your personal information to us if you do not wish us to collect it.

Collection of Cookies across all sites

A cookie is a small text file that is placed on your computer's hard drive by your web browser when you first visit the Site. The cookie allows us to identify your computer and find out details about your last visit. Most Internet browsers accept cookies automatically, but usually you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to accept all cookies, to be notified when a cookie is issued or reject all cookies. The different cookies we use across this site are:

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How Leaders Romans Group uses cookies?

The Leaders Romans Group Limited (Registered office: Crowthorne House, Nine Mile Ride, Wokingham, Berkshire, RG40 3GZ, Registration Number: 09939099) is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.

Whenever you use our website, information may be collected through the use of cookies and similar technologies.

By using Leaders Romans Group Digital Channels you agree to our use of cookies as described in this Cookie Policy.

What are ‘COOKIES’?

Cookies are small text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Safari or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.
Cookies are very useful and do lots of different jobs which help to make your experience on websites as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences and generally improving your experience (see below for more examples). They can also help to ensure that the properties displayed to you are more relevant to you and your criteria.
Cookies are referred to as session or persistent, depending on how long they are used:

• Session cookies only last for your online session and disappear from your computer or device when you close your browser.
• Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.

Which COOKIES do Leaders Romans Group use and Why?

When you use our Digital Channels, the following 4 categories of cookies may be set on your device:

1. ‘Strictly necessary’ cookies
These cookies are essential in helping you to move around our websites and use their features, such as accessing secure areas of the website. Without these cookies, services you have asked for, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.
Some examples of these essential cookies include:

• Remembering previous actions (such as text you’ve entered in a registration form) when navigating back to a page in the same session.
• Identifying you as being signed in and keeping you logged in throughout your visit so that you don’t need to sign in each and every time you visit.

2. Functional cookies
These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can’t identify you personally. They do not gather any information about you or remembering where you’ve been on the internet.

We use these types of cookies to improve your experience on our Digital Channels. Some examples of how we do this include:

• Remembering if we’ve already asked you if you want to fill in a survey or if you’ve completed a survey, so you’re not asked to do it again.
• Remembering if you’ve been to the site before so that messages intended for first-time users are not displayed to you.
• Remembering when you’ve voted in a poll or rated a product or article so that you don’t do this more than once during your visit.
• Supporting social media components, like Facebook or Twitter (where a website uses a plugin from these third party platforms, for example).

If you would like a list of the functional cookies used on Leaders Romans Group Digital Channels or have any further questions, you can contact us at compliance@lrg.co.uk

3. Analytics cookies
In order to keep Leaders Romans Group Digital Channels relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use them. For example, we can see which parts of our Digital Channels are most popular, identify which properties have been viewed online, identify when errors occur and test different versions of a page or feature to see which one works best.

These web analytics services may be designed and operated by other companies on our behalf. They do this using small invisible images known as “web beacons" or “tracking pixels" that may be included on Leaders Romans Group Digital Channels. These are used to count the number of times something has been seen. These web beacons are anonymous and do not contain or collect any information that identifies you.

The web analytics services may also use cookies and similar technologies to make the information collected by the web beacons more useful. When you are viewing a website, a cookie is transferred to your browser by the web server and is stored on your computer. It can only be read by the server that gave it to you.

Cookies allow web analytics services to recognise your browser or device and, for instance, identify whether you have visited our Digital Channels before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our websites. It also helps us to analyse patterns of user activity and to develop a better user experience. For example, we might see that many people who viewed Property A also viewed Property B and we can then recommend Property B to everyone else who viewed Property A.

We use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future. This means that after visiting Leaders Romans Group you may find advertising banners on other websites associated with your browsing history. The technology behind these services are based on cookies. This is a service offered to suggest services which may be of interest to you. This is an anonymous service and no personal or identifiable information is recorded by this advertising method, however if you do not wish to view these types of adverts you can opt out of these services at the following links: Opt out of Google Display Network retargeting

Web analytics data and cookies cannot be used to identify you as they never contain personal information such as your name or email address.

Other third party cookies.

Please note that on some pages on our Digital Channels you may notice that cookies have been set that are not related to Leaders Romans Group. When you visit a page with content embedded from, for example, our YouTube / Vimeo videos, these service providers may set their own cookies on your web browser. These anonymous cookies may be set by that third party to track the success of their application or to customise their application to you. Leaders Romans Group do not control the use of these cookies and cannot access them, as cookies can only be accessed by the party who originally set them. Check the third party websites for more information about these cookies.

Commenting on Leaders Romans Group Digital Channels

Some of our websites allow you to leave comments about our Digital Channels. One of the tools we use to enable comments on our websites is provided by a third party. In providing this service, they may set cookies on your web browser to track your use of their commenting tool on Leaders Romans Group Digital Channels. To do this, they may use third-party analytics tools to help measure traffic and usage trends for their commenting tool on an anonymised and aggregate basis.

How to control your COOKIES

Leaders Romans Group do not use cookies to collect personally identifiable information about you. These cookies are set to improve your experience on our websites and to enable you to benefit from specific features and to set preferences.
However, there are various ways that you can control and manage your cookies which are discussed in more detail below. Please note any settings you change will not just affect Leaders Romans Group cookies. These changes will apply to all websites that you visit (unless you choose to block cookies from particular sites).

Managing cookies in your browser
You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details on how to manage cookies, please read further on how to manage cookies and check your browser settings and options. Most modern browsers will allow you to:

• See what cookies you’ve got and delete them on an individual basis.
• Block third party cookies.
• Block cookies from particular sites.
• Block all cookies from being set.
• Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete cookies, including where you have opted out from cookies, as this requires an opt-out cookie to be set. Blocking cookies completely will mean that many websites will not work properly and some functionality on these websites will be compromised. For this reason we do not recommend turning cookies off when using our Digital Channels.

To find out more about how to manage your cookies follow the links below which take you to the ‘Help’ sections for each of the major browsers:

• Internet Explorer: http://support.microsoft.com/kb/196955
• Firefox: http://support.mozilla.org/en-US/kb/Cookies
• Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
• Opera: http://www.opera.com/browser/tutorials/security/privacy/
• Safari: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
• Safari iOS: http://support.apple.com/kb/HT1677
• Android: http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022
• Blackberry: http://docs.blackberry.com/en/smartphone_users/deliverables/32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp
• Windows Phone: http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx

Managing analytics cookies
It is possible to opt out of having your anonymised browsing activity within websites recorded by analytics cookies. Leaders Romans Group use the following analytics provider and you can opt out of their cookies by clicking on the following link. Please note that this will take you to the relevant third party’s website and generate a ‘no thanks’ cookie, which will stop any further cookies being set by those third parties.

Once again, please note that by not allowing analytics cookies, we are unable to learn what you like or don’t like about our Digital Channels and thus cannot improve your user experience.

• Google Analytics: http://tools.google.com/dlpage/gaoptout